1. Inspect the Item
- As soon as you receive your order, carefully inspect the items to ensure they are not damaged or faulty.
- If you notice any issues with your product(s), please follow the steps below immediately.
2. Contact Us Right Away
- Reach out to our customer support team within [insert time frame, e.g., 48 hours] of receiving the item.
- You can contact us via email, phone, or through our customer support chat (if available).
- Provide the following details:
- Your order number
- A description of the issue with the item(s)
- Photos of the damaged or faulty item(s) (if possible)
3. Return or Exchange Process
- Depending on the nature of the damage, we may offer a replacement or refund.
- If you are eligible for a return, you will be given instructions on how to send the faulty item back.
- If you prefer an exchange, we will arrange for the replacement to be sent out as soon as possible.
4. Refund or Replacement
- If a refund is issued, it will be processed to your original payment method.
- If an exchange is requested, we will ship a new item to you at no extra cost.
5. Shipping Costs for Returns
- If the item is damaged or faulty upon arrival, return shipping costs will be covered by destinysupermarket.com.
Need Help?
If you have any questions or need assistance with the process, please contact our customer support team
No products in the cart.